DIPLOMATIC & EFFICIENT A/R MANAGEMENT

Revenue Cycle Management

Revenue cycle management (RCM) is the process that manages claims processing, payment and revenue generation. It entails using technology to keep track of the claims process at every point of its life, so the process is closely followed and any issues are addressed, allowing for a steady stream of revenue.

Highly efficient accounts receivable and claims denial management processes are critical to revenue cycle profits. These revenue cycle processes are the difference between financial stability and merely struggling to get by. Simply put, your revenue cycle process is one of the most important aspects of your practice. It should be handled by professionals.

Associated Management Services will work directly with you to maximize your income by carefully managing your accounts receivable, minimizing lost reimbursements and denials, and ensuring effective collection of any unpaid claims. We also can help you with collections of any previous accounts receivable.

AMS can take care of all of the necessary A/R management functions such as updating insurance contracts, assessing insurance low pays, managing unapplied balances and refunds, patient statements  and delinquency letters, and filing appeals. We will track and follow up on all unpaid claims and pursue all reimbursement possibilities. We respond to both payor and patient inquiries. Transaction reports are produced and scanned to our secure encrypted webserver.   Month end reporting is catered to your specific needs. Over 700 standard and custom reports are currently available, and a special report suited to your needs can be written upon request.

Our Process

We have developed our UNIQUE DEDICATED PROCESS to work aged claims and ensure the most timely retrieval of your reimbursements. Our professional staff will aggressively and properly follow-up on each aged claim, regardless of the amount, until it has been resolved. Claims are followed online whenever possible, both with our electronic claims clearinghouse as well as with the payors’ online services.

At AMS we work hard to develop long term relationships with our clients based on our expert performance, confidence, service and trust. We know that every healthcare provider’s medical debt collection needs are unique. We will consult with you at length to learn your unique processes and we will then create an individual plan for your specific needs. This one-on-one approach allows us to address your particular situation and truly serve as a natural extension of your office.

You will make best efforts to collect copayments and payments on accounts at the time of patient visit. We will post copays and deposits in an accurate and timely manner. We encourage our clients to use a bank lockbox, but will work to accommodate other deposit methods as needed. Payments are screened to ensure the payor has made the proper reimbursements. All unpaid claims or line items, denials, and payment errors are aggressively followed up immediately.

Collection of Your Existing Receivables

Our collection of old accounts receivable service is cost effective and highly successful.  AMS is experienced in successfully retrieving aged receivables that have been uncollected or deemed uncollectable by less skilled billers. We review aged insurance claims for correct billing codes and modifiers, provide proof of timely filing when needed, provide requested documentation, and closely follow the aged claim until it has been resolved.  We remind patients to pay their outstanding bills and collect delinquent accounts in a professional and diplomatic way that maintains your positive patient relationships. We know how to effectively collect on past due statements while ensuring that your patients continue to feel comfortable returning to you for medical care.

Contact us today to get started!