OUR PERSONAL SERVICE SETS US APART!
How Does It Work?
Step 1: Your Account Manager
First you will meet with Senior Management who will assess your current billing issues, and work with you to customize our services for your particular needs. This will be your single source contact as we transition your billing to AMS.
Step 2: Initial Review
We will begin by reviewing your process of transmitting billing information to the billing department, for your office visits, hospital visits, and surgical procedures. We will make every effort to maintain your existing process that is comfortable to you. We work for you, and we want to have your transition to AMS be as smooth and non-disruptive as possible. We will set up an account for you on our secure encrypted webserver, through which you will be able to upload charges and any other sensitive information. We will check your credentialing for participating status, and we will make sure you are receiving Electronic Funds Transfers whenever available. Fee schedules, as well as any other forms that you utilize will be reviewed with you, as requested. We will also go over documentation guidelines, medical necessity policies, and correct coding policies with you, as needed.
Step 3: Your Account Manager
Your practice will be assigned to one of our high-caliber experienced Account Managers. Your Account Manager and dedicated team will be responsible for the full function of your account, ensuring quality consistent work by people who know and understand your Practice. Your Account Manager will keep you and your staff informed of any billing issues, as well as payor requirements and medical necessity policies relevant to your specialty.
We Do The Rest!
Step 4: Relax and Let AMS Take Care of the Rest
We will work with your existing EMR program or suggest you consider OpenEMR which real time interfaces with our billing program. We will manage your complete revenue cycle – accurately entering patient demographics, posting charges, transmitting and tracking claims, following up on denials and payment errors, posting payments, sending secondary claims, billing the patients, and aggressively following up on unpaid line items or claims.
We have developed our UNIQUE DEDICATED PROCESS to work aged claims and ensure the most timely retrieval of your reimbursements. Our professional staff will aggressively and properly follow-up on each aged claim, regardless of the amount, until it has been resolved. Claims are followed online whenever possible, both with our electronic claims clearinghouse as well as with the payors’ online services.
You will make best efforts to collect copayments and payments on accounts at the time of the patient visit. Our most experienced staff posts payments, with a trained eye for discovering underpayments and line items denied in error.
NO MORE untimely filing denials! NO MORE claims that linger in 120+!
Once all payor receipts have been posted, any remaining patient owed balances are billed to the patient using our easy-to-understand patient statements. Our phone numbers appear on the patient statements – your staff is not disrupted by billing phone calls. Patient questions are answered quickly, politely, and professionally, by your team members. We will bill the patient three to four statements, and place a phone call to the patient to work out any questions or concerns, before referring the account back to you for collections decisions. No patient is ever sent to collections without your specific request.
Reports are produced and uploaded to your site on our secure encrypted webserver. Month end reporting is catered to your specific needs. Over 700 standard and custom reports are currently available, and a special report suited to your needs can be written upon request.
Don’t Worry, We’re Professionals
Complete live access is available, utilizing VPN Internet technology. This makes available to you our excellent patient scheduler, if desired, and patient demographic and balance due information, as well.
Our staff is knowledgeable, experienced, and professional. They have formed regular ongoing positive working relationships with the payors and provider representatives to facilitate correct and timely responses to claims inquiries and issues.
Each member of our staff participates in our ongoing internal training program, sharpening skills in medical terminology, anatomy, CPT and ICD-10 coding, and HIPAA compliance. Additionally, updates in medical billing policies and procedures are reviewed on a regular basis.
Our software, business partner contracts, and business practices are fully HIPAA compliant. We provide a business partner contract to all our clients. Contact us today to schedule your free consultation.